I contacted this law firm to discuss a probate issue and was initially ignored before following up, at which time I was given the run around for several days. Based on other similar recent reviews, it appears that I am not alone in my experience. My initial online inquiry was ignored. I then sent a follow up inquiry in which the receptionist claimed they called. I then replied indicating that I had not received nor missed any calls. The next day I received a call indicating that they were "at capacity" and could not accept new clients. No problem. I, like others, will take my business elsewhere where it is desired.
Response from the owner: We’re truly sorry for the frustration you experienced when reaching out to our office. We always strive to respond promptly and clearly, even when our team is at capacity or unable to take on certain types of matters. It sounds like we fell short of that standard in your case, and we appreciate you taking the time to share your feedback.Our goal is to ensure that every inquiry receives a timely and respectful response, whether or not we’re able to provide representation. We’ll be reviewing our internal follow-up process to prevent this from happening again. We wish you the best in finding the right firm to assist with your probate matter.